Honest And Transparent Selling Is A Guarantee At ERG

Some time ago, we wrote a blog post that alerted you to some of the dishonourable selling techniques used by certain salespeople in the industry to secure your investment.

ERG Invergordon Showroom

The blog can be viewed here and it’s worth reading if you want new windows and doors and don’t want to be caught out or left short-changed when buying them.

Such tactics would NEVER be employed by our salespeople. They’re on your side and will treat you fairly and with the utmost respect, just how it should be.

Here’s what you can expect in your dealings with any ERG salesperson:

A keen listener

You know your home better than anyone and you’ll also have some idea of what you want, but perhaps need a little expert input.

Rely on the salesperson to be attentive and interested as you talk through your requirements, and they’ll only chip in with suggestions and ideas when either asked to or they feel it’s appropriate to do so.

It can be very off-putting when a salesperson dominates the conversation and they shouldn’t as they’re not the customer, you are.

A feeling of trust

Our salespeople have extensive home improvement knowledge and have been working within the industry for many years, which will quickly come across when you get speaking to them.

This will make you feel like you can trust them, and you can.

Their customer-first approach has won the hearts and minds of many people and convinced them to do business with ERG, a decision they haven’t come to regret.

A cast-iron price

When the salesperson costs everything up and presents you with the final price, one that you then accept, unless you specify any add-ons further down the line, that price will not change.

It would be underhand to surprise you with an unexpected price change after things have been agreed, but unfortunately, it does happen at some companies. Not at ERG it doesn’t though. No nasty surprises here!

We can also promise that you will be getting the best possible price we can give you.

If you’d like to sit down with an ERG salesperson and get some home improvements sorted in an upfront and honest manner, book an appointment.


Everyone is welcome to come in and browse around our showroom, where our friendly sales team will be pleased to help with any questions you may have.


Want to speak with an Advisor? Give us a call on 01349 856900

Our friendly team will be pleased to help with any questions you may have.
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