FREQUENTLY ASKED QUESTIONS

We understand you may have a lot of questions about our doors. Read our FAQs and please don’t hesitate to get in touch with an ERG advisor if we are missing anything.
Are all composite doors basically the same?

No. Composite doors vary in depth and other qualities. Standard composite doors tend to be 44mm in depth, whereas Solid Core composite doors are 48mm in depth.

Standard composite doors are foam-filled, lightweight and have GRP colour skins. This contrasts with a Solid Core composite door which consists of laminated layers of timber, making them increasingly sturdy and durable. Solid core composite doors have UPVC skins so you will be able to match or complement your selected colour to your door frame.

The two doors vary in prices. Speak to an ERG advisor to find out more.

Extreme Solid Core Door
Can I have a different colour on the inside to the outside?

Yes, in almost all cases you will be able to select a different colour on the inside and outside of your door. Let your imagination run wild and select two contrasting or complementary colours. Why not opt for a neutral white for the external and a bold red for the internal? Speak to an ERG advisor who can check if your colour preferences are possible.

Internal White Composite Door

MORE COMMON QUESTIONS

Our team is on hand to answer your queries. You will find the answers to many common questions below.

How many keys will I get?

Our doors come with 3 keys as standard. If you would like to request additional keys, we can make that happen.

Can I receive keys that work for both doors? (Suited)

Yes, you can. Please speak to an advisor about this request and they will make sure your keys are suited.

What does Secured by Design mean?

Secured by Design (SBD) is the authorised police security initiative that aims to increase the security of buildings and their environment, making them safer places.

The product-based accredited scheme, referred to as the Police Preferred Specification, ensures there is an official standard for security products to adhere to with the goal of deterring and reducing crime. This applies to windows, doors and their hardware.

Conservatory Outlet, our sister manufacturing company, is a registered member of SBD as our products meet their high standards. Don’t hesitate to speak to an ERG advisor if you have more questions about security and SBD.

What does a 3-star rated door barrel mean?

3-stars is the highest rated door cylinder around! It has been thoroughly tested to ensure it offers enhanced security against break-ins. ERG’s door cylinders are composed of our innovative snap-secure technology with lockdown mode, which works to stop the barrel from being compromised. .

Can French doors fold back completely?

Yes. Our French Doors can be ordered with an egress hinge so that they can be folded back completely, giving you an unobstructed view of the outdoors.

Should I decide on sliding patio doors or bi-folding doors?

Both choices are perfect for creating a seamless entrance to the outdoors from your living space. If an unobstructed view of your garden is a priority, you may be interested to know that bi-folding doors are able to fold back fully when opened. However, as sliding patio doors consist of more slender frames, you can enjoy a more uninterrupted view of the outdoors when the doors are closed. Our advisors can offer advice so you can figure out which would work best in your home.

Do you offer finance to help me pay for windows and doors?

Yes. To make life easy for you, ERG Scotland can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local ERG Scotland Showroom, so you can enjoy whatever you’ve set your heart on right away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance with ERG Scotland. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

ERG Scotland PROMISES

Every promise we make, we keep. Every time. Our promises are bold and are there to assure you that we’re completely confident in our products and our service.

TRANSPARENT SERVICE

At ERG we realise the importance of gaining trust and not expecting it. We believe this is achieved through hard work, honesty, transparency of our services and valuing our customers.

Ethos of ERG Scotland

Our teams adhere to a strict ethos which is to achieve only the highest standards of excellence at all times. We listen to our customer’s needs and tailor our services to meet all individual requirements.

20 Year Guarantee

ERG Scotland is proud to be Scotlands very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.

Price Promise

Giving our customers complete confidence in the price that they pay is very important to us. So, if you, or any customer, can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund the difference.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • BUY NOW PAY MONTHLY Spread the cost of your home improvements over 60, 120 or 180 months*
  • BUY NOW PAY IN 12 MONTHS This option allows you a 12 month payment holiday from the date of completion.
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR
7.9%
120 monthly payments
Deposit
£
Representative APR
7.9%
180 monthly payments
Deposit
£
Representative APR
7.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£4,000.00
5% Deposit
£99.00
Total Amount of Credit
£3,901.00
Duration of Agreement
60 Months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
24 Monthly Payments
£78.42
Total Amount Payable
£4,804.20
£
Deposit
£
Pay within 12 months + £29 exit fee
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
This option allows you a 12 month payment holiday from the date of completion. Pay £99 deposit when you order, and as long as you pay the outstanding balance in full before 12 months has elapsed plus a £29 settlement fee, no interest will be charged. If, after 12 months, this is not convenient, you can pay in 120 monthly installments at 11.9% APR Representative. *Deferred for 12 months from the date of completion – £29 settlement fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 12 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£4,000.00
Deposit
£99.00
Total Amount of Credit
£3,901.00
Duration of Agreement
132 Months*
Rate of Interest
7.8% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£60.29
Total Amount Payable
£7,3333.80
Settlement Fee
£29.00

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Want to speak with an Advisor? Give us a call on 01349 856900

Our friendly team will be pleased to help with any questions you may have.