CUSTOMER REVIEWS

Outstanding Quality, Service and Value: This is the second time I've used ERG Scotland. The whole process from initial contact, through a visit by the sales person, visit by the surveyor and fitting was fast and seamless. The design of the windows is ideally suited to the extreme weather we experience in the Highlands. I have no hesitation in recommending ERG to others.

Excellent service would highly recommend The whole experience was stress free The fitters were brilliant you would never know they’d been when they left, cleared up everything

I have over the years chosen ERG products and always reliable and good value

Jody and Dillon helped remove fittings in my conservatory before the job started. The men were all very pleasant and did a really good job and went above and beyond what they needed to do to help me. I am very pleased with my conservatory now that it is insulated I'm sure I'll be able to use it a lot more. I would definitely recommend the whole team!

Very good service from first visit to installation.

Good communication, excellent technical advice and professional fitting. Would recommend ERG to anyone.

Flawless ordering, comms and execution

We engaged ERG to fit two composite doors in our house. From the start of the process until the end, they were friendly and professional. There was no pressure to buy from them. Their fitter was a dream. He did the doors in a day. There was no mess and he tidied everything up before he left. He asked if we were happy with doors before he left. They took all our old doors and rubbish away. I would not hesitate in using ERG again.

I wanted to share my very positive recent experience with ERG. I have been looking for a specialist window for a cabin I am building and have tried a few other local firms without success. I spoke with Siobhan Bird from ERG on a few occasions refining the details / specification and have now placed my order at a very attractive price. Siobhan has been fantastic to deal with throughout with prompt, professional and personal service at every stage and is a excellent ambassador for the firm. I would have no hesitation in recommending ERG on the basis of this interaction. Thank you

At all stages from initial sales , survey, scaffolding erection and dismantling to completion of installation, everything ran smoothly and all work was done with quiet efficiency and completed on time

Erg were fantastic from initial enquiry about replacement doors and window to instillation. The range of products we had to choose from was good. All the team that came to the house were very curtious and professional and have us good advise. The day of installation was amazing the team worked so hard to do the installation and explained what they were doing as they went along and left the house tidy after finishing.

ERG fitted seven windows for us recently. From the initial pricing visit, to the measuring up, and to the installation itself, everything was straightforward and seamless. Thank you to Alan and John for your neat and tidy professionalism.

Door looks amazing absolutely delighted, from first enquiry with office staff to getting the door, whole process was great. Would highly recommend ERG to friends and family. Thanks again 🤩

ERG came and replaced my windows earlier this year. Service was excellent and well priced. I am very impressed with the final results. All windows in the house were replaced within a day and a half by one guy working on his own. Cannot find any faults with the installation. Would highly recommend

Everything went smoothly and very quickly. Clear up of the rooms and outside area the end of the installation was super.

Very professional, the measurement, what I wanted, the price agreed, and deposit and final price. The installation was clean and easy.

The salesman was not pushy went through the details of the doors etc and gave us a price and said he would leave it with us to decide when ever we wanted. ( I've sold Double glazing products, so I know my stuff about doors and windows etc. and good quality of products) The surveyor came and measured more accurately, which gave us an even better option for one of the doors. The fitter arrived and politely introduced himself as Neil, he made a start getting all fours doors fitted then went round stating the trims etc , he made sure there was dust sheets down where he was working and gave great detail to the finishing touches ( In total it was 1.5 days to fit the four doors)

The men came promptly at the time specified, were polite and answered my questions. They did the work expertly and swiftly and did a great job of clearing up afterwards. They also took time to explain the window fastening. The windows look amazing, such a great improvement and I am very pleased with the result. I would recommend ERG anytime.

From start to finish, the engagement and communication, in person visits/meetings, installation and aftercare has been brilliant. ERG are an organisation that I trust and would recommend to anyone.

Thank you for your kind feedback! We're really pleased to hear you were happy with the efficiency of the service and that everything was resolved quickly under warranty. If you ever need anything else, don’t hesitate to get in touch we are always happy to help.

So delighted with ERG Scotland. Went on holiday and left a key for the installers. They came in and fitted all new windows throughout the house so when we came home, all completed to a fantastic finish. I would never have known they had been there. Thank you to all the staff for a brilliant job. Cannot thank you all enough. 😊😊

The team were fantastic and everyone was very helpful. Highly recommend erg the windows looked fantastic and I’m so happy with them. Everyone I spoke to were lovely and never once did I feel pressured into buying anything. The guys who came to fit them did a fantastic job

Great experience from start to finish. I was kept informed all the way through the process from the initial Sales enquiry to the installation. Installation team was brilliant, exceptional attention to detail. The finish product exceeded our expectations.

From start to finish a first class service

From first going in to the showroom to have a look round to the final installation the service has been excellent. Thanks a lot. Gordon and Alice.

Excellent service from start to finish. From the initial call, quote, survey and installation. Installers were very efficient and tidy. Delighted with the end result.

Amazing to be able to support a local business - everything was great and really professional, very friendly staff, kept us up to date and informed throughout the process. The door we had fitted was exactly as expected and very very well fitted. Having fitted doors personally and also had many doors fitted over the years at varying properties this is amongst the neatest job I have seen. The fitter was brilliant with letting the wee man ask questions and be nosey 🤣 Thanks so much guys! Jim.

This is my second time using ERG Scotland. Yesterday the team fitted a new front door and three new windows, to add to my patio door and back door that ERG did a couple of years back. From the initial appointment to completion everything went smoothly. Great workmanship and were noticing the lack of draughts already. Would highly recommend ERG to anyone looking to replace doors and windows. Thanks guys.

Have had windows, doors and roofline all supplied and fitted by ERG. Great service, no hard sales pitch and good communication throughout!

Efficient; excellent product; high quality workmanship; good communication re work schedule; friendly service from installers and associates and office staff

The company from start to finish was excellent 👌 the boy that fitted the windows was excellent

Excellent service from placing the order to completion

I found ERG very efficient from Quote to fitting. When looking for a new front door ERG were the best value for money, the rep went through the options on what was the best door for our house and was very knowledgeable about all the doors in the catalogue. The engineer who fitted the door was very thorough and made very little mess and made a neat job of fitting the door. The new door has made a big difference to the warmth to the house but not only that the look of the front of the house. ERG have given me a great service and a good quality door at a very reasonable price.

The quality of the windows and door is excellent. The process from quotation by Colin to survey by David and support from Caitlin was clear, straightforward and helpful by all involved. Kieran the fitter was polite and helpful and the internal finish he completed was excellent.

Everything from the planning to the build and completion has been straightforward and professional. We kept informed about the timings and processes involved at each stage. The finished extension is perfect and the finish immaculate, we are delighted with it!

Very happy with windows first class service from start to finish. The fitter was really good very tidy at his job a asset to your firm. Would recommend ERG to anyone planing new windows.

From initial enquiry, through to survey and installation, we found everyone involved efficient, helpful and professional. We're very pleased with our new back door - no more draughts or struggles opening and closing. We wouldn't hesitate to recommend.

Very high quality doors, workmanship and friendly before and after care! We would definitely recommend them for anyone looking for either doors or windows!

We are just delighted with our conservatory ! All the tradespeople were very professional and the finish is top quality. The time line to completion was well managed by the ERG team and any communication with the company gave quick and helpful responses. Thank you !

Swift work done, staff on site were courteous and efficient. Home is now warmer and more secure following installation of 2 composite doors and 1 patio door.

From the first enquiry. The service from ERG was fast and efficient. I am delighted with my new windows and doors and I recommend ERG to everyone!

From the initial meeting with Bryan to discuss our needs to the follow up calls to ensure we were happy with the products after installation, everything has been seamless and very friendly and professional. I have no hesitation at recommending this company.

What an AAAAmazing job. Oh my word your company products and the team there are truly customer and service driven. First class. First prize. And we are so happy.

Company very helpful helping me to choose which windows, and what type, to be fitted. Kept me informed of the progress of the window production and proposed fitting dates. Fitters were very tidy, efficient and courteous at all times. Would highly recommend ERG.

We used ERG to fit new windows and front door. All the workmen from salesperson to fitters were extremely polite, professional and very tidy, would highly recommend this company.

ERG fitted new half glazed back door and 2 new kitchen windows. Great job, completed in 1 day, Looks great, very tidy worker.

Had a follow up visit to adjust our bifold doors. Very happy with the job. Big compliment to the staff who came 40 miles to do the job. Quick, neat, tidy. Great ambassadors for the company.

We recently had a new patio door fitted by ERG Scotland, and we couldn’t be happier with the result. From start to finish, the service was professional and stress-free. A special mention to Keiran, our fitter, who did an outstanding job — he was punctual, polite, and his attention to detail was excellent. The finish is perfect, and everything was left clean and tidy. Highly recommend ERG for anyone looking for quality workmanship and great customer care.

I have used ERG twice recently for my properties and on both occasions the service they have given me has been first class. Their quotations have been very competitive, communications have been swift and efficient. And the work was completed on time with no fuss. The staff are very friendly and very knowledgeable and I won't hesitate to use them again.

From initial enquiry, right up to completion, we found the service first class. All employees were polite, helpful and totally professional. There was straight forward pricing with no pressure. The fitter arrived promptly and worked non stop throughout the 2 days it took to complete the work. Our property was left immaculately tidy both inside and out. Would highly recommend.

Everyone was so helpful and the process, from getting a quote to installation, was quick and simple. Good quality windows and doors and installation team were very respectful of our property. Highly recommend ERG.

Brilliant service from ERG Windows. My new patio doors look fantastic and the quality is excellent. Kieran, who did the installation, was professional, friendly, and left everything spotless. Highly recommend!

From start to finish the whole experience was easy to follow from the initial meeting with the salesman who didn't pressure sell,the very efficient survey and probably the best and hardest working window fitter I have seen(Neil).Even the billing was exact and very well explained.

Needed some work done that couldn't be completed until other work was done, and ERG hung with me while I was bounced around through that without a word of complaint, even though I know their scheduling got messed about as well. When they did show up, they immediately put on masks without a word of argument (more rare than should be the case, unfortunately) and did a superb job very efficiently. I did feel that each of their teams (sales, customer service and installers) were consistently courteous; I recommend ERG without hesitation.

Great company to deal with. Even when you know exactly what you want the surveyor will help with suggestions for improvements such as a wider door so our customers can fit through with their luggage etc. They finished the door off beautifully even adding a little extra trim on the inside that I requested to make the finish perfect. I would highly recommend this company and will definitely use again. The whole team are very helpful from salesmen, to fitters, surveyor and office staff...superb..thank you

We recently (April 2025) had a new front door and four windows installed in our house in Fortrose, Highland Region and are delighted with the high quality of the products and the skilled workmanship of the installers. The composite door is of the high quality we were looking for since our house faces the sea (about 150 metres away) and the prevailing wind. Despite several days of severe gales and driving rain, it has already proved its worth - an enormous improvement on our previous door which although double glazed allowed the wind to penetrate round its edges. The four PVC windows we had fitted on the north facing side of the house are also impressive. As well as having a high standard of insulation, they are also very attractive to look at, as has been commented on by several visitors. The whole process from the first survey through to final installation was first class, especially the efficiency and friendliness of the staff from salesman, surveyor, receptionist and installers. We should add, that we had a conservatory and garage conversion carried out by ERG Scotland about five years ago and were also very impressed by them.

The men from ERG windows Invergordon were very nice. They got on with the work and the job looks great ...I'm very pleased with the results 😊

Really human interaction with the firm. First the salesman was polite and considerate, second the office were really good to deal with and lastly the fitter worked hard, was professional and good humoured. The door is great and looks just how we wanted.

We engaged ERG to replace our old windows and install new patio sliding doors onto a new decking area. The ERG team were responsive to our requirements, completed the installation quickly and efficiently and left the site perfectly tidy. The work was completed in 2022, and I have delayed this review for 2.5 years in case there were any subsequent problems - there have not been, and we are delighted with the work. We have no hesitation in recommending ERG.

Ordered 2 composite doors front & back of home address. Impressed by ERG price and payment options initially so ordered products through them. Very professional fitting of doors and delighted with communication and after sales service. Excellent guarantee so peace of mind for the future. Would certainly recommend them for this type of work.

Kieran was brilliant, polite friendly and efficient, he did a great job we are very pleased with his work. Happily use ERG again and would recommend them. Thanks ian

We live on Skye and had our conservatory rebuilt by ERG Scotland last August (2024) as our old one was leaking and was too hot in summer and too cold in winter. ERG replaced all the windows and doors and put on a fantastic new "Ultraroof". I decided to delay writing a review until after it had endured its first Skye winter and everything the elements could throw at it over the recent months including some severe hurricane force storms. I am thrilled to say the new conservatory has passed its initial test with flying colours. We now have a wonderful room which we can get much more use from throughout the year. Add to that the friendliness and helpfulness of the team that installed it with minimum fuss and exactly when they said they would and I really can't praise and recommend ERG Scotland enough.

We heard great things about ERG, their service, quality and customer care - so having checked around with other companies ERG came out tops! We had a tremendous service from Colin in Sales, David the surveyor and finally the most important part the installation by James, who did an outstanding job in fitting our new windows - absolutely faultless! We highly recommend ERG for their quality and customer service which was outstanding and WOW a 20 year guarantee! Hunters, Wick

Thoroughly professional company providing a quality product at reasonable prices. A glazing company I can heartily recommend. I will use them again. From deciding on product to installation I can't fault any of the team. Every one who I had dealings with was polite and efficient

There are many glazing companies out there so it is often difficult to find one which actually lives up to its advertising blurb. ERG were recommended to us by friends and local tradesmen who had used them in the past. I have to say, we weren't disappointed. From start to finish the people we dealt with were thoroughly professional, courteous and efficient. The products are of an excellent quality at competitive prices and were installed with care and respect for our property by a team of two who completed the work in a morning. I wouldn't hesitate to recommend ERG to friends and neighbours and look forward to having further work done by them in the future.

This is the second time we have used ERG. Last year we had windows installed and were delighted with the work. This time it was roof line and gutters. Everything was done to a very high standard, both the fittings and the two boys that did the work. The whole look of the house has been transformed, so very happy with everything. Even had a gentleman at the door asking who did the work and would we recommend them. Of course we definitely could. Thanks to everyone

We have just had the best experience with the young man (Ciaran) from ERG windows. What a fantastic job he has done on the new windows and door installation. Cannot praise him enough for his workmanship. He worked like a trooper from beginning to end, turning up early and finishing late. Excellent quality of materials, finished to a very high standard. Bornisketaig, Isle of Skye

Excellent customer service from initial sales contact and survey to installation. All the ERG staff we had contact with seemed to understand the needs of the customer which made everything straightforward and a pleasant experience. In particular, Neil, the installer, is commended for his attitude, his quick and efficient completion of the job, his attention to detail and his pleasant and friendly way of dealing with his customers. We felt that he went the extra mile to ensure that he left no mess and even helped to replace blinds that we had taken down. Although still very new, the windows appear to be very good quality and we look forward to many years of trouble free glazing. We would certainly recommend ERG to others.

Professional service on our installation. Very pleased with the result on French doors and window.

Professional, friendly and well priced service. Extremely pleased with the care taken during the installation and attention to cleaning up afterwards.

The whole process from ordering our new windows to having them installed was carried out brilliantly !The staff were extremely efficient, friendly and knowledgeable from our initial meeting to the final installation. We were extremely impressed and delighted with the result!

The quality of the work was excellent and Keiran who did the work alone including in heavy rain was amongst the best home improvements that I have ever seen.

We cannot praise ERG Scotland enough We had 2 fitters Alan & John that came to do our windows in our old cottage. They turned up when they we're supposed to and braved fitting our windows in the snow,wind and rain and never let up until the job was complete . Clean tidy all the way through and showed respect to our property and belongings We had, had a bad experience with doors with another local company and had lost faith in double glazing companies but ERG has now restored that faith,and I can't thank them enough Keep up the excellent work

Donny and Alan were in great form all week with us, replacing windows and doors. Knew what they were doing and got on with it quickly, quietly and efficiently. Left the house clean and tidy. I’d recommend these two guys and ERG without any hesitation. Nicely done!

We are delighted that we chose ERG Scotland to fit our new windows in our old cottage. The service we received from beginning to end was excellent, any queries we had were answered very promptly and Neil the fitter was brilliant! We would have no hesitation in recommending ERG Scotland and look forward to living in a snug, draught free and cosy cottage for years to come.