HELP & SUPPORT

At every step of the home improvement journey, we’re here to help. Use this section to learn more about us and what you can expect to happen as your upgrade your property with us.

Whether you’re a new or existing customer, you’ll find plenty of useful information in this section such as our aftercare services, guarantees and guides breaking down the myths and mysteries of home improvements. Plus, with a detailed contact centre, you can easily get in touch with a member of the ERG team.

What Happens Next?

WHAT HAPPENS NEXT?

What happens once you decide to work with ERG on a home improvement project? Learn about the next steps, such as how things will progress and who’ll be involved.

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UK Manufacture

UK MANUFACTURE

Learn about how we work together with our UK manufacturer to supply and develop market-leading products exclusive to ERG.

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Installation Focus

INSTALLATION FOCUS

Our skilled teams of installers are the best in the region. They work hard to minimise the disruption to your home while completing the job to an exceptional standard.

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ERG Aftercare Service

AFTERCARE SERVICE

ERG’s team of aftercare specialists will look after you and your property long after the installation work has been completed.

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ERG Guarantee

OUR GUARANTEE

At double the industry standard, we’re proud to offer our customers in the Highlands a 20-Year Guarantee.

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ERG Helpful Guides

HELPFUL GUIDES

From day-to-day tips on maintaining your new products to breaking down myths, gain all kinds of practical advice in this must-read section.

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FAQs

FAQs

What is the U-Value? Can you match my existing brickwork? Visit our FAQs section to get all the answers about our products and services.

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Our Customers

CUSTOMER REVIEWS

Most of our work comes directly from first-hand recommendations. It’s something that we’re incredibly proud of and has enabled us to become the Highlands’ leading name in home improvements.

READ OUR REVIEWS
Request Service Visit

REQUEST A SERVICE VISIT

If you need to get in touch to request a service or if you’ve found a potential fault, please get in touch via this section.

REQUEST SERVICE

WANT TO GET IN TOUCH?

Whether you have a query or need to speak to an advisor about one of our products or services, you can get in touch by completing the form below.

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Speak to our Customer Services Team on 01349 856900.

Our friendly team will be pleased to help with any questions you may have.