PRODUCT INNOVATION
We’re proactive. We are constantly innovating to ensure that our windows, doors and living spaces lead the way when it comes to style, choice, durability and energy efficiency.
Thanks to the strong relationship we have with Conservatory Outlet, the products and designs we offer are the best available. And they’re only available to ERG customers – you simply won’t find a like-for-like offering anywhere else.
QUALITY STANDARDS
ISO 9001:2008 accredited, Conservatory Outlet is the UK’s leading fabricator and provider of windows, doors and living spaces. Backed by a strong culture based around quality and continuous improvements, the company is ISO 9001:2008 accredited.
Benefitting from recent investment in machinery in processes, we’re able to rely on this relationship to provide our customers with the most advanced products on the market.
SKILLED CRAFTSMEN
Training is provided to everybody and every employee is supported by an ongoing improvement plan to help people realise their potential and be the best in their respective fields.
We are committed to supporting the development of our staff and this is reflected in our apprenticeship programmes that give the next generation a head start in their careers with us.
INVESTMENT IN TECHNOLOGY
Conservatory Outlet recently invested over £1m in new technology and machinery to further improve the finish of every product that leaves its factory.
This is combined with an ongoing plan to elevate its manufacturing processes. Like us, they never stop still in the search of perfection.
ENVIRONMENTALLY CONSCIOUS
We are an environmentally conscious company, and this extends throughout our supply chain. We ensure that we minimise our carbon footprint where possible and recycle at every stage of the manufacturing and installation processes.
By working with UPVC and aluminium, we’re able to capture and recycle all the offcuts and waste and prevent items from ending up in landfill.
ERG Scotland PROMISES
Every promise we make, we keep. Every time. Our promises are bold and are there to assure you that we’re completely confident in our products and our service.
TRANSPARENT SERVICE
At ERG we realise the importance of gaining trust and not expecting it. We believe this is achieved through hard work, honesty, transparency of our services and valuing our customers.
Ethos of ERG Scotland
Our teams adhere to a strict ethos which is to achieve only the highest standards of excellence at all times. We listen to our customer’s needs and tailor our services to meet all individual requirements.
20 Year Guarantee
ERG Scotland is proud to be Scotlands very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.
Price Promise
Giving our customers complete confidence in the price that they pay is very important to us. So, if you, or any customer, can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund the difference.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.
