CUSTOMER REVIEWS

The men from ERG windows Invergordon were very nice. They got on with the work and the job looks great ...I'm very pleased with the results 😊

Really human interaction with the firm. First the salesman was polite and considerate, second the office were really good to deal with and lastly the fitter worked hard, was professional and good humoured. The door is great and looks just how we wanted.

We engaged ERG to replace our old windows and install new patio sliding doors onto a new decking area. The ERG team were responsive to our requirements, completed the installation quickly and efficiently and left the site perfectly tidy. The work was completed in 2022, and I have delayed this review for 2.5 years in case there were any subsequent problems - there have not been, and we are delighted with the work. We have no hesitation in recommending ERG.

Ordered 2 composite doors front & back of home address. Impressed by ERG price and payment options initially so ordered products through them. Very professional fitting of doors and delighted with communication and after sales service. Excellent guarantee so peace of mind for the future. Would certainly recommend them for this type of work.

Kieran was brilliant, polite friendly and efficient, he did a great job we are very pleased with his work. Happily use ERG again and would recommend them. Thanks ian

We live on Skye and had our conservatory rebuilt by ERG Scotland last August (2024) as our old one was leaking and was too hot in summer and too cold in winter. ERG replaced all the windows and doors and put on a fantastic new "Ultraroof". I decided to delay writing a review until after it had endured its first Skye winter and everything the elements could throw at it over the recent months including some severe hurricane force storms. I am thrilled to say the new conservatory has passed its initial test with flying colours. We now have a wonderful room which we can get much more use from throughout the year. Add to that the friendliness and helpfulness of the team that installed it with minimum fuss and exactly when they said they would and I really can't praise and recommend ERG Scotland enough.

We heard great things about ERG, their service, quality and customer care - so having checked around with other companies ERG came out tops! We had a tremendous service from Colin in Sales, David the surveyor and finally the most important part the installation by James, who did an outstanding job in fitting our new windows - absolutely faultless! We highly recommend ERG for their quality and customer service which was outstanding and WOW a 20 year guarantee! Hunters, Wick

Thoroughly professional company providing a quality product at reasonable prices. A glazing company I can heartily recommend. I will use them again. From deciding on product to installation I can't fault any of the team. Every one who I had dealings with was polite and efficient

There are many glazing companies out there so it is often difficult to find one which actually lives up to its advertising blurb. ERG were recommended to us by friends and local tradesmen who had used them in the past. I have to say, we weren't disappointed. From start to finish the people we dealt with were thoroughly professional, courteous and efficient. The products are of an excellent quality at competitive prices and were installed with care and respect for our property by a team of two who completed the work in a morning. I wouldn't hesitate to recommend ERG to friends and neighbours and look forward to having further work done by them in the future.

This is the second time we have used ERG. Last year we had windows installed and were delighted with the work. This time it was roof line and gutters. Everything was done to a very high standard, both the fittings and the two boys that did the work. The whole look of the house has been transformed, so very happy with everything. Even had a gentleman at the door asking who did the work and would we recommend them. Of course we definitely could. Thanks to everyone

We have just had the best experience with the young man (Ciaran) from ERG windows. What a fantastic job he has done on the new windows and door installation. Cannot praise him enough for his workmanship. He worked like a trooper from beginning to end, turning up early and finishing late. Excellent quality of materials, finished to a very high standard. Bornisketaig, Isle of Skye

Excellent customer service from initial sales contact and survey to installation. All the ERG staff we had contact with seemed to understand the needs of the customer which made everything straightforward and a pleasant experience. In particular, Neil, the installer, is commended for his attitude, his quick and efficient completion of the job, his attention to detail and his pleasant and friendly way of dealing with his customers. We felt that he went the extra mile to ensure that he left no mess and even helped to replace blinds that we had taken down. Although still very new, the windows appear to be very good quality and we look forward to many years of trouble free glazing. We would certainly recommend ERG to others.

Professional service on our installation. Very pleased with the result on French doors and window.

Professional, friendly and well priced service. Extremely pleased with the care taken during the installation and attention to cleaning up afterwards.

The whole process from ordering our new windows to having them installed was carried out brilliantly !The staff were extremely efficient, friendly and knowledgeable from our initial meeting to the final installation. We were extremely impressed and delighted with the result!

The quality of the work was excellent and Keiran who did the work alone including in heavy rain was amongst the best home improvements that I have ever seen.

We cannot praise ERG Scotland enough We had 2 fitters Alan & John that came to do our windows in our old cottage. They turned up when they we're supposed to and braved fitting our windows in the snow,wind and rain and never let up until the job was complete . Clean tidy all the way through and showed respect to our property and belongings We had, had a bad experience with doors with another local company and had lost faith in double glazing companies but ERG has now restored that faith,and I can't thank them enough Keep up the excellent work

Donny and Alan were in great form all week with us, replacing windows and doors. Knew what they were doing and got on with it quickly, quietly and efficiently. Left the house clean and tidy. I’d recommend these two guys and ERG without any hesitation. Nicely done!

We are delighted that we chose ERG Scotland to fit our new windows in our old cottage. The service we received from beginning to end was excellent, any queries we had were answered very promptly and Neil the fitter was brilliant! We would have no hesitation in recommending ERG Scotland and look forward to living in a snug, draught free and cosy cottage for years to come.

Great company to deal with from start to finish. Helpful and informative during the ordering process. The glaziers turned up at the time promised, fitted and cleaned the windows to a very high standard, leaving everything clean and tidy after they went. Really nice guys too. Would definitely use this company again.

It appears that this company values its customers. Efficient, cheerful, reassuring and work to a high standard. If I ever require further windows/doors they will be my first call.

The staff are extremely attentive, efficient and transparent, offering a fantastic service. I am aware from friends who have used the company, that their aftercare service is first class too. The windows are great looking and very functional. The long guarantee is also outstanding, compared to their competition.

We had two sets of patio doors, a back door and a window replaced a few months ago. They have all been subjected to full-on Fort William storm weather so this review covers performance too. From start to finish ERG have been first class. The initial consultation was very informative without any sales pressure and we felt confident with the company and their history. Once the price was agreed a detailed survey was conducted and our new doors and window were installed slightly ahead of the anticipated date. Throughout the process ERG staff were always courteous and friendly and the attention to detail on the product and installation is second to none. Our home is noticeably warmer and the performance of the installation easily handled all the storms threw at it. The after sales service is excellent and it is uncommon to find a company who will go the extra mile + should that be needed. I would recommend ERG to anyone who needs windows and doors. Top quality products and services! If we need any further replacements there is only one company for us to call.

The whole experience with ERG was top-notch. From the initial engagement, to the home visits and advice, to the fitting service, ERG staff have proved to be reliable, informed and friendly throughout. As a professional Facilities Manager, I would use them in work-related projects after such a great experience at home.

Would highly recommend erg, very professional and friendly throughout the process, more than happy with product and workmanship!!

We contracted ERG to take down our old polycarb conservatory,and install a new solid roofed one. Conscientious and flexible tradesmen, excellent quality materials,kept informed throughout when different trades would appear. Very competitive pricing. We are delighted with our new build.

Would highly recommend ERG! great price for such a high quality product. We had 2 doors fitted recently and not one complaint. From the office staff to Donnie the fitter, all absolutely superb. Absolutely delighted!!

Great competitive price, great service, quality product and service follow up. Salesman, surveyor and fitter were prompt, quick, and excellent in all aspects. I would recommend this company for any home improvements.

We had new external doors and a replacement glass roof on an old Everest conservatory. All the workmen were efficient, friendly and on time. The materials are very good quality. The office communication was excellent and a couple of little niggles were noted and passed on efficiently which made the whole process very stress less for us. All good so would recommend this company.

Having been let down dreadfully for over 12 months by Arena Home Solutions (do not TOUCH this company) we ended up choosing ERG for our composite door...we were told roughly 8 weeks from ordering to fitting and they were 100% spot on. Lovely informative ladies in the office, kept in the loop either by email/Voicemail etc. Very happy with our new composite front door...highly recommend this company...thank you

Updated review after excellent response from ERG (thanks Siobhan!). All minor niggles corrected to a high standard. Would have no hesitation recommending ERG for any future projects.

Customer service and support first class. Emergency call as front door lock/mechanism had broken leaving my cottage unsecured. ERG sent a member of the team within 5 hours of my call. New mechanism fitted and the door skilfully realigned. Each member of staff was friendly, professional and are a credit to this family company. I am delighted that I chose ERG to supply and fit all the windows and doors to my home. Very safe hands. Thank you.

This is a great local company, have used them several times and always great service. Phone calls returned, not like most other companies, rep came out to discuss what we wanted. Just had our latest door fitted and everything was perfect, and left immaculate. Thanks for great service, quality products and really friendly staff from first phone call to fitting 🙂

Great service. It wasn't the cheapest door, but it's a great door. They communicate well throughout the process, from initial contact to a site visit for measuring up, choosing your design, installation and aftercare. We'll certainly consider them when we have our windows replaced.

Excellent customer service. I had windows fitted. Service from start to finish great as well as the customer after care. There's still the personal touch. Great company to deal with

From first contact to finish, each member of staff was polite, honest and very knowledgeable. They honored every appointment and communication, overall a very smooth and efficient service was provided with excellent quality products which is guaranteed. The fitters worked hard to ensure disruption was kept to a minimum. Absolutely delighted, a big thank you to all the team at ERG. Would definitely use them again.

Excellent firm, highly recommended. Simply the best! Eight windows fitted with precision, superb workmanship and finish. We are absolutely delighted and we'll certainly use ERG again.

Very pleased with the replacement windows ERG installed. The installers were super efficient, leaving where they were working clean and tidy. Definitely five stars.

RG installed 8 very nice windows and composite door for us. The quality of the maintenance free internal finish, by their joiner Gordy, was excellent! A very good company who will deal with any queries or concerns you may have promptly. We would use them again without hesitation.

Brilliant service. Heads up to Gordon who fitted the door. What a champ.

Fabulous service and the 2nd time I’ve used ERG in 6 months, 1st time had a new front door installed and this time French doors on my summer house. Can’t seem to be able to put a photo on this site. The salesman Dean was great and the guys that installed my French doors professional and friendly and superior products. In the future I will not be going anywhere else for any windows or doors, I’m recommending them to others.

The whole experience was excellent. I dealt with the salesperson who arrived on time and listened to my requirements and advised best way forward. The installers arrived on time and completed jobs , cleaning up after their daily work. There were a couple of small snags which were fixed quickly. All in all very happy and now I’m calling them back to quote to do some other works for another project. Additionally, the office staff  and accounting staff are very polite and courteous. It’s a great team to deal with.

Would recommend staff very pleasant and helpful glaziers first class carry out a great job

The people at ERG are soooooo helpful. Couldn't ask for better!

Installers were polite, excellent work and left everything very clean Thank you

Good service at a "fair" price, not cheap but good quality windows, fitted well by Graeme and Paul. We'll done on getting out the old windows which the house had been built around. Not too messy, but small shards of glass left following the removal are a little annoying as I have a cat. I chose not to have trickle vents fitted as I live on the A82 and the noise reduction is brilliant. Thermal quality is good, though yet to be tested in winter. I have chosen to finish the interior myself as the house is a project. However, they look great from outside, see before and after pictures.

I have been a customer for about 20 years.I keep going back! My latest job was a new back door, it was fitted perfectly, with no fuss and no mess, and to my specifications.I would use their services again.

Quick Install and ahead of time. The fitter turned up ahead of time, decided not to come through the house with dirty shoes on and cleaned up after a quick install of the new door. All good.

Great workmen, friendly and chatty. Very tidy and take the time to make sure the do a first class job! I can recommend Gordie and Keirin!

Excellent customer service and good value. Fitting of windows was done quickly and the fitters were respectful of my property.

Would definitely recommend ERG. From initial quote to fitting all our windows the service was excellent. John and Alan were professional, efficient and tidy throughout the job.

Absolutely delighted with our new door. Donnie and Gordon arrived at time agreed and got straight to work. If it wasn’t for the new door you wouldn’t know they had been there, very professional and absolutely no mess. Extremely high standard of work carried out by two charming tradesmen. Would highly recommend ERG.

Two large extensions built in the remote area of coastal Assynt with no interruption other than a few days of extreme weather. The team worked hard, very helpful and adaptable. They solved problems quickly as they arose. No delays at all because individual trades were not available. We were kept informed at all stages from the team on site and the staff at the office. We are very happy with the work and the fact that start to finish went smoothly.

Prompt service with accurate timescales given on when work would be carried out. Excellent product, pleasant and efficient staff. Quality workmanship.

I recently had 3 new windows installed by ERG, and have been really pleased with the entire process. The installation was carried with minimal disruption and to a very high standard, and customer service has been outstanding throughout. Many thanks to Brian who helped me through the process and provided the quote, and to Donnie who installed the windows - I'm sure the old house presented some difficulties, but the results really are superb.

I would like to take this opportunity to put on record how extremely pleased my husband and I are, not only with the quality of the windows and door but also with the smoothness of the whole process from start to finish. Particularly, I would like to say a big thank you to the superb team who fitted everything - Alan, John and Keiran. They were very professional, friendly, and their workmanship is outstanding! I was prepared to have to do some touch up decorating but there is no need to at all. Based upon my experience with ERG I would certainly recommend your company.

We recently had composite front and back doors fitted by your company. Everything was done to a high standard and in a professional manner. The two workmen were very polite and hard working. The Forman went through all the details about the doors and gave us tips on keeping them in tip top condition. ERG gave us a good deal on the doors and even due to a cancellation we had them fitted early. Follow up to see if everything was done to our satisfaction was excellent. All in all a very satisfied customer and would not hesitate in recommending them to anyone that needs replacement doors. Oh and they were cheaper than others that we had estimates from for the same doors.

Staff were helpful and friendly, from sales team to fitters. Gordy came and fitted our back door and did a fantastic job. Would recommend them for their work and customer service. Very happy!

All members of staff we dealt with were courteous friendly and efficient. No criticism whatever.

Highly recommended. Happy with the windows and especially the fitter Gordon Oman who made a fantastic job, very conscientious 

Sun room build. The service from ERG is second to none from beginning to end. Job was completed on time, the standard of finish and workmanship is excellent. All ERG staff were professional, friendly and helpful. No hesitation in recommending this company.

We are delighted with our new aluminium sliding patio windows. The fitters arrived at around 8.30 am and completed both installations by around 1.30pm. A very professional job, and once completed left everything clean and tidy. We would recommend this company.

We have had several experiences of home alterations in a long married life and I must say this was perhaps the most satisfactory. The pre- operation on site planning and advice was thorough and detailed and we were listened to carefully and the various possibilities for the new conservatory were explained to us. When it came near time we were telephoned to fix a date for the work to start and it was adjusted somewhat to suit our needs. Work did begin when promised and it was arranged so that the various teams of 2 or 3 men each of whom all clearly knew their jobs and every man from start to finish was a skilled craftsman who wasted no time in getting on with the job in hand. Not only were they good at their job but also tidied up when they finished and were good to have about the place. The project actually exceeded our expectations and the last person came to give our lovely new conservatory a final clean. We genuinely enjoyed the whole process. Richard Barwell

ERG responded quickly to our request for a quote, visited the property within 7 days and installed our windows and doors faster than we expected. The quality of the doors and windows seems excellent. I particular want to commend the installer who was quick, courteous and meticulous. His workmanship upholds the companies reputation for quality. Indeed all the company’s personnel have been a pleasure to deal with.

Our 3rd home improvement from ERG this year, a window and door expertly installed on the agreed date and time. Great communication from the company who sorted the schedule so that the window and door, ordered on separate dates, could be installed together.

Darren is the best tradesman I have ever had in my house, he was so helpful and very polite such a lovely chap. I am absolutely delighted with my new windows, you went above and beyond! Thanks

I am very pleased with our new door which was fitted by a very pleasant and efficient young man. It looks smart and has cut out all the draughts. The man who came previously to measure for the new door was also very efficient, helpful and polite. An envelope arrived today with the guarantee for 20 years , instructions for maintenance and my receipt.

I had minor repairs carried out on some doors and windows which were installed 10 years ago. The repairs were carried out straight away by an excellent engineer. The doors and windows we bought 10 years ago are top class. ERG provide a great service from installation through to repairs 10 years later.

I had a new glazed front door fitted three weeks ago. The whole procedure from initial survey through to the fitting was faultless. All the staff l came in contact with were helpful, friendly and efficient. I am delighted with the finished result.

Absolutely delighted with the new roof on my conservatory, which we can now use all year round. Excellent service, both from the point of view of communication but also from the quality of the job. I would thoroughly recommend ERG.

Great friendly staff and excellent service from the fitters. Fast and very hard working. Would highly recommend to anyone.

Excellent service all round. I needed a new kitchen window. Appointments were made and kept, the whole process was efficient and pricing etc made transparent - no hidden costs and everything explained. The fitters made a fantastic job and left the place spotless, and the whole process, from the initial contact to the job done was completed in a very short time. I can't thank them enough and wouldn't hesitate to recommend the company to anyone.

Recently had patio doors fitted and we are delighted with them, the service from start to finish was superb can't recommend enough.

ERG fitted new french doors, a new back door and garage window at my property and I couldn't be happier with the first class job they made. Both the doors and the window were constructed to an extremely high standard and are very robust. Communication with ERG pre-sales was good and I was given a wide choice of options for the replacement items. The fitter (Neil) made it a very tidy installation and also provided a very friendly and efficient service. The installation was prompt when the items were ready to install, the communication from ERG was great throughout and the price for the new items inclusive of installation was more than reasonable - very happy customer. Delighted.

From the outset, the service we received has been courteous and efficient. The fitter was excellent, even though he had had a very long journey to reach us; he was polite and worked very hard, all on his own, because his workmate was too unwell to attend. We are delighted with our new door and window which look very well made and stylish. We can thoroughly recommend this company.